Frequently Asked Questions

u

How do I subscribe to the service?

  1. You can subscribe through the billing page in the team management section of Armoury+. Payments are processed online via the KEENLITY checkout system. Once the payment is complete, your subscription plan will be upgraded within 10 minutes.
  2. Contact the sales team to have them set up the plan for you, and then proceed with bank transfer or credit card payments.
u

Can I change my subscription plan?

Yes, you can change your plan, but the new subscription date will be the start date of the new plan. Your remaining API usage will be carried over to the new annual period.

u

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time, but there will be no refunds. You can continue using the system until the end of the subscription period, and the subscription will not renew for the next period.

u

How do I update my payment information?

Your payment information is only used for that particular payment. After successful payment, you can change your payment method and information for the next payment.

u

Do you offer student or non-profit discounts?

Yes, we offer discounts for schools, government agencies, and non-profit organizations and startups. Please contact our sales team.

u

What happens if I need more storage space?

Each plan has different storage space. If you need more storage space, you will need to upgrade to a higher-tier plan.

u

What payment methods are accepted?

Online self-service subscriptions accept credit card payments, while sales team can accept bank transfers and credit card payments.

u

Is there a free trial available?

Yes, we offer a free plan. If you wish to evaluate a formal plan before subscribing, you can contact the sales team to receive a two-month trial of the selected plan.

u

Will my subscription renew automatically?

No, we do not use an automatic subscription renewal mechanism. We will only remind you when your subscription is about to end, and you can choose whether to continue the subscription and make the payment. We aim to reduce disputes.

u

Can I get a refund if I cancel my subscription?

No, canceling your subscription will not get a refund, but you can still use the system until the subscription ends.

u

What features are included in each subscription plan?

Each plan includes the same features, with only differences in usage limits. You can choose the plan that best suits your team’s needs. 

u

How do I contact customer support?

  1. The most convenient way is to log in to the Armoury+ system and use the email icon in the upper right corner to access live chat. A customer service representative will contact you as soon as possible.
  2. However, we recommend contacting us via email so you don’t have to wait in the chat window, and we will respond as quickly as possible.